Where can I see my library fines?
You can see your account information, including details about any fines you may have, by logging in to My Account.
Library fines are charged for overdue reserve materials, overdue equipment, and items that have been recalled by another patron, as well as for lost items.
You are responsible for any fines associated with overdue items checked out to your library account; it is not recommended that you check out materials on someone else's behalf.
How do I pay my library fines?
You can pay your fines for Tisch Library, Lilly Music Library, or the SMFA Library online.
I think I returned an item that still appears on my account.
If you believe you have been fined in error, or that you already returned something that you are getting overdue or billing notices for, or if you don't think you checked something out in the first place, please contact the library where the item is from so that we can search for the item. If the item is found, it will be cleared from your account. If it is not found, you will be assessed a lost item fee (see below).
- Tisch Library: email, call 617-627-3347, or stop by the circulation desk at Tisch on the Medford campus
- Lilly Music Library: email, call 617-627-3594, or stop by the library in Granoff Music Center on the Medford campus
- SMFA Library: email, call 617-627-0080, or stop by the library on the SMFA Boston campus
What do I do if I lost or damaged an item?
It happens sometimes. You may have the option to buy a new replacement item if an appropriate one is available. Please contact the library from which you borrowed the item to talk it over before purchasing replacements.
Why do I have a Lost Item Bill on my account?
If an item is overdue for too long (28 days for books and scores; shorter for media and reserve materials) the item will be marked Lost in the catalog and a lost item fee will be added to your account. The standard lost item fee for library materials is $103, though some items may be billed at a higher amount (for example; equipment, reserve textbooks, rare fascimilies or artist books, etc.)
The charge is removed when the item is returned (or an identical replacement is provided). After 28 days, if the item is still not returned, or the fine is not paid or disputed, the bill will be forwarded to the Bursar's office for collection.
A partial refund will be issued to your bursar account if the item is returned within a year of its original due date. If more than a year has passed, you are not eligible for a refund.
Refunds from the bursar cannot be issued for materials borrowed from other libraries through Interlibrary Loan.
For further assistance related to fines and billing, please contact the library or libraries where you checked out the item(s):